Tier II Guardian of the SLA

Candidate Location

Trenton, NJ

Candidate Requested Salary

Targeting $65,000

  • MSP Service Desk Escalation Point for 3 Techs
  • Oversees SLA policies and procedures, Tier II/III in-bound tickets for SMBs
  • Windows, ESXi, 365/Exchange, setup/support virtualized Cloud systems

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