Helpdesk Manager – Manager and Hands-on

We are seeking a Helpdesk Manager to fill a new role in the organization in response to client growth in Chicago.  This position involves managing the Help Desk for a growing MSP.

The Help Desk Manager will be joining a business that has been in operation for seven (7) years in Chicago and provides Network, Cloud and Hosted Solutions for the Financial Market.  The team is on the forefront of new virtualization technology and committed to educating, training and Certifying employees.  Track record has resulted in being ranked as one of the 50 fastest growing Cloud Service Providers (CSP) in the country in 2013.  

We are seeking a hands-on Helpdesk Manager to fill a new Management position to deliver network and systems solutions to Financial companies located in the Greater Chicago area and to lead the help desk team of 5 people.  Financial experience is NOT required.  The ideal Help Desk Manager candidate will have experience supporting small to medium-sized Microsoft environments, working with Windows, Exchange, VMware extensively, and have a networking background.  A CCNA is a plus.  

The ideally qualified Helpdesk Manager would be able to demonstrate the following abilities:

  • Experience with Windows server infrastructure including demonstrable experience with  Active Directory, Windows 2008/2012 Server , Exchange 2010/2013 & Office 365
  • Specifically participate in the design, build and management of the Help Desk.
  • Prepares technical reports on the operation of systems and provides training in system use and access.
  • Works closely with other groups to coordinate plans and activities, including coordination of specific development projects.
  • Participates in the planning, implementation, and review processes for new Microsoft technologies
  • Strong communication and customer service skills.
  • Labtech and Connectwise experience, or a similar RMM tool.
  •  MSCA, MCSE, MCITP or CCNA is a plus.

Opportunity Location

Chicago, Illinois

Opportunity Proposed Salary

$65,000 - $80,000

Bowman Williams is a specialized staffing firm for Cloud Service Providers, Managed Service Providers, and Data Centers in the Washington D.C., New York City, Chicago, and Philadelphia Metropolitan areas. We are a good resource for candidates looking to advance their careers in the IT Solutions and Services industry.

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