IT Support Manager – Lead and Manage a Team

We are seeking two IT Support Managers to provide 50% hands-on Tier III support and 50% Management and Operations for small IT team.

Interested in working for a small IT company that has an entrepreneurial feel but is backed by $20 million in revenue?
Interested in joining a team that certifies its Techs (70% of Technicians received at least 2 certifications in the first 12 months)
Interested in working with IT professionals who do it right the first time?

This would be considered a Tier III role.  This position involves Windows, VMware support & new project installs for companies leveraging Cloud and virtualization technology.

The successful candidate for the IT Support Manager is responsible for client design and system support of Windows environments.  A CCNA is a plus.  MSCE and MCSA is a BIG plus.

IT Support Manager – Windows Environment Qualifications:

  • Able to be 50% hands-on and 50% management and operations for small IT company
  • Experience being a Team Lead on the Help desk or handling escalations for a small IT support team
  • Designing and troubleshooting with Windows Server 2012/2016 and Exchange 2010/2013/2016
  • Office 365 and Azure experience
  • Experience supporting small and mid-sized company IT environments
  • Knowledge of TCP/IP and Active Directory mastery

This is full-time permanent position with benefits. Benefits include 4 weeks PTO, health benefits and retirement 401(k) options.

Opportunity Location

Wayne, Pennsylvania

Opportunity Proposed Salary

$65,000 - $80,000

Bowman Williams is a specialized staffing firm for Cloud Service Providers, Managed Service Providers, and Data Centers in the Washington D.C., New York City, Chicago, and Philadelphia Metropolitan areas. We are a good resource for candidates looking to advance their careers in the IT Solutions and Services industry.

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