Cisco Network Engineer Job Responsibilities Include:
- 2+ years of hands on networking experience (routing and switching) is required
- Strong troubleshooting skills
- Team player: Will be working closely with 5-6 other people
- Create/maintain/improve network support documentation and processes
- Recommend and perform upgrades on systems to ensure uptime
- Contribute to planning, testing and responding to Business Continuity and Disaster Recovery events
- Ensure the infrastructure is properly monitored within set thresholds and that alerts regarding network outages are addressed in a timely manner
- Achieve all SLAs: functionality, availability, performance and security: VPNs, Wireless, and LAN/WAN
- Troubleshoot and repair network-related problems, system failures, switching/routing, etc.
- Identify/diagnose network configuration and/or performance irregularities. Develop procedures to respond to these irregularities in a timely manner
- Provide timely issue resolutions by evaluating, tracking, escalating, managing of all requests/problems reported
- Assists with creation/maintenance of customer service SLAs
