Remote Systems Support – Cloud SaaS Summary of Key Responsibilities:
- Installing new customer implementations and working with services to bring new customers online
- Performing customer upgrades
- Performing environment monitoring and tuning
- Working with engineering on release management and testing within a SaaS environment
- Performing operating system upgrades and patches
- Monitoring operations of central computing resources for performance optimization
- Diagnosing, as appropriate, complex systems issues with multiple influencing factors
- You may interact with vendors to resolve problems
Tuning the operating systems and virtual machines for optimum performance
Remote Systems Support – Cloud SaaS Requirements:
- Experience in Windows 2012 / 2016 Servers and services like Active Directory / DNS / WLBS environments
- Experience in MS Exchange 2010/ 2013 / 2016 environments
- Administration and migration experience with Office 365 and Azure