Tier 2 Microsoft Support Administrator Job Requirements Include:
- Developing system, application, security, and network configurations (including network and domain migrations and upgrade paths)
- Recommending new technologies and solutions to proactively support the clients’ environment
- Testing and evaluating network systems to eliminate problems and make improvements
- Determining which products or services best fit the customers’ needs
- Recommending and building systems and efficiencies for end-user and overall client site support both remotely and on-site
- Providing tier-three support for both Help Desk Technicians and System Administrators and assists in their training and education
- Developing internal policies, procedures, and company standards for support all client sites
- Some on-call and after-hours support
- Local travel to client sites required as needed
