Candidate Location: Philadelphia, PA

Requested Salary: Targeting $65,000

  • LabTech, quickly promoted to Senior-most support Tech, wears many hats
  • Scripting automation, Windows architecture, migrations of 365/Exchange
  • SMB IT 60% projects vs. 30% support vs 10% Team Lead

Candidate Location: Upper Darby, PA

Requested Salary: Targeting $40,000

  • MSP Service Desk, Triage and close Tier I/II issues – LOVES helpdesk
  • Managed the ticket queue, handles key account follow up and relationships
  • SMB support, in-bound tickets of helpdesk/end-user issues, 30+ tickets per day

Candidate Location: Chicago, IL

Requested Salary: Targeting $50,000

  • Born to lead, maintaining NOC and Helpdesk operations, Tier II Helpdesk
  • Implemented NOC and Helpdesk Operations supporting: SMBs, Municipalities & Schools
  • Windows, Active Directory, Hyper-V, VoIP, deskside support

Candidate Location: Trenton, NJ

Requested Salary: Targeting $65,000

  • MSP Service Desk Escalation Point for 3 Techs
  • Oversees SLA policies and procedures, Tier II/III in-bound tickets for SMBs
  • Windows, ESXi, 365/Exchange, setup/support virtualized Cloud systems

Candidate Location: Landsdale, PA

Requested Salary: Targeting $60,000

  • Assigned as primary point of contact for all key MSP accounts
  • Field Tech for SMB environments / Dual threat of Server + Networking skills
  • Citrix XenApp, Windows, A/D, DNS, 365, VMware, SAN, VPN

Candidate Location: Paoli, PA

Requested Salary: Targeting $55,000

  • Manages the Ticket Queue, Tier 1 – TIer 1.5 hands-on support
  • 3+ years MSP-experience, mature, in-control client and well-polished
  • Excellent communicator, hungry to learn from his peers

Candidate Location: Swarthmore, PA

Requested Salary: Targeting $40,000

  • Managed Services Remote Helpdesk Tier II, in-bound tickets + Deskside Field Tech
  • Windows, A/D, Exchange/365 support in high-ticket volume environment
  • Responsible for Tier I/II support + proper escalation procedures

Candidate Location: Bala-Cynwyd, PA

Requested Salary: Targeting $55,000

  • MSP Field Tech for SMBs, school IT support experienced (warm personality)
  • Well-rounded Tier II knowledge, Windows, Cisco/Meraki
  • Windows, Firewalls, vLAN, 365, LabTech

Candidate Location: Harleysville, PA

Requested Salary: Targeting $65,000

  • 3+ years IT Managed Services, On-site Tier II + vCIO
  • 25% Field Tech deploying servers and networks

Candidate Location: Philadelphia, PA

Requested Salary: Targeting $52,000

  • 2+ years MSP Service Desk Team Lead
  • RMM & PSA Ops Manager + ticket queue manager
  • Hands-on troubleshooting supporting SMBs: Windows, A/D, G/P, Exchange