SKILLS
- MacOS, Windows
- Spanish
- Problem-solving
- Customer service
- Active directory (basic)
- CompTIA A+
- CompTIA Network+
- Phyton (basic)
SUMMARY
Dedicated IT professional with a passion for continuous learning. Proven ability to quickly grasp new concepts and proficient in multitasking. Ready to contribute technical skills and enthusiasm to a dynamic work environment.
EXPERIENCE
MSP in Humble (2022-Present)
Operations Technician
- Accurately diagnose device faults and make all necessary hardware repairs to Chromebook/laptop/desktop in order to restore the device to full working conditions for our customers.
- Maintain proper security level and access rights for software and end-user PCs
- Created documentation to assist with further analysis of technical issues
- Maintain records of daily data communications transactions, problems, and remedial actions taken.
Wireless Company (2021-2022)
Assistant Manager
- Followed up with clients after installations to asses the quality of service and customer satisfaction
- Identified customer needs to deliver relevant product solutions and promotions to maximize the sell
- Created lead by calling nearby small businesses to create opportunities, and set appointments
- Meeting and exceeding goal sales for the month
Electronic Repair Company (2020-2021)
Repair Technician
- Configured new employee workstations
- Identified hardware issues caused by component failures using approved diagnostic tools
- Communicated with ticket submitters to provide updates on in-process repairs and restoration timeframes
- Diagnose and repair High-end desktop computers, laptops, All-in-one computers, and tablets
EDUCATION
Associate of Science Computer and Information Sciences
