SUMMARY
Having developed and practiced a range of IT and personal skills to support a large client base in my current role and from my experience in previous roles and contracts, I’m now looking to continue to enhance both my IT and broader career skill sets in delivering efficient and effective IT services in a new challenge and opportunity.
SKILLS
- Troubleshooting hardware,
- Software, and network issues
- Microsoft Server 2012/2016/2019
- Exchange 2013/2016/O365
- DATTO BCDR/DATTO SaaS
- Webroot
- Meraki Firewalls
- WatchGuard & Sophos Firewalls
- Barracuda ConnectWise Manage
- VMware/Hyper-V Acronis
- Microsoft Office 2016/2019/O365 Windows7/8.x/10/11
- Office365 Administration/Setup Hyper-V/VMWare 4.0
- Azure Administration/Setup Anti-Virus programs
- Networking Historical Research and Writing
- OpenDNS/WebTitan
- ConnectWise Automate/LabTech
EXPERIENCE
MSP in Houston (2019-Present)
Tier 3 Engineer
- Tier III support to Desktop Support Team / System Administration team in supporting 100+ clients
- Manage the entire Datto fleet of 40 appliances and 10 SaaS Clients and act as Datto SME
- Administer Windows 2012R2, 2016, 2019 and Azure environments
- Administer AD, DHCP, DNS, GPO
- Administer O365 tenants
- Administer VMware and Hyper-V environments
- Administer Cisco Merakis/ Sophos and Watch Guard firewalls
- Complete assigned projects reflecting the spectrum of our support services
- Train team members and users in the products including security and encryption
- Document processes, workflow, and network environments
- Administer Barracuda Email Security and O365 backup
- Manage OpenDNS (Cisco Umbrella) and WebTitan installations through lifecycle
MSP in Spring (2013-2019)
Systems Engineer II
- Administer Windows 2003, 2008R2, 2012R2 and 2016 environments
- Administer AD, DHCP, DNS, GPO including adding new users and removing users
- Administer O365 tenants for 40+ clients
- Administer Azure environments for multiple clients
- Create accounts, mailboxes, Lync accounts and profiles for new users as required
- Tier III support to Desktop Support Team / System Administration team in supporting 40+ clients
- Visit clients for scheduled on-site work and projects
- Administer VMware and Hyper-V environments
- Manage all server backups and restores for all clients using Datto
- Desktop support of Windows 7 and 10 for all clients
- Administer Cisco Merakis at corporate locations and setup Site to Site VPN
- Administer Webroot antivirus for clients and respond to infections, etc.
- Complete assigned projects reflecting the spectrum of our support services
- Train team members and users in the products including security and encryption
- Document processes, workflow, and network environments
Cable Company (2012-2013)
Broadcast Engineer
- Worked as part of a team responsible for “Go Live” of TV Station
- Performing all IT functions regarding desktops, VOIP, iPads, Smartphones, in-house servers, printers, and multifunction copiers
- Documenting processes, workflow, and network environments
- Responsible for Houston AD, shares, and DLs; serve as focal point for all issue resolution
- Planned and performed project work for re-cabling data center
- Administering Microsoft SharePoint
Department Store (2011-2012)
Systems Engineer
- Administered/maintained Enterprise SANs (Dell/IBM) with virtual environment
- Responsible for Enterprise security (PCI, AV, RSA, DSS, Alert Logic, Websense, logs)
- Responsible for planning and maintaining Windows patch level consistent with PCI
- Administering and maintaining BES environment including creating HA
- Administering and maintaining Lync 2010 in BES environment
- Administering Exchange 2010 and AD, DNS, DHCP for Windows 2008
- Tier III support to Desktop Support Team / System Administration team
Facilities Management (2009-2011)
Server Administrator
- Lead Support for all issues and responsible for training new hires
- Troubleshooting physical/VMWare/Citrix/Terminal Server farm environmental issues
- Administering and troubleshooting server and Virtual server issues (including but not limited to Exchange 2003/2007/2010, File Servers 2003/2008, Print Servers, Citrix and TS servers)
- Adding, configuring, and troubleshooting all network printing queues and issues
- Tier III support to Helpdesk / Desktop Support Team
- Responding to and resolving CLARIFY tickets
- Liaising and training the Help Desk as well as disseminating all tickets to their correct queues
- Creating Citrix and Terminal Service print devices
Energy Company (2007-2008)
Exchange Administrator / System Administrator (Contract)
- Administering of Exchange 2003 server clusters and researching / resolving Exchange issues, Load-balancing mail stores and storage groups
- Adding and configuring users for Enterprise Vault
- Creating user accounts, global contacts, distribution lists, OUs, storage groups, and mail stores, public store items (shared mailboxes, calendars)
- Tier III support to Helpdesk / Desktop Support Team
- Moving and deleting mailboxes as required; defragmenting mailboxes/mail stores as necessary
- Backing up servers and resolving backup issues
- Researching, troubleshooting and resolving Infrastructure issues
- Administering VM Virtual Machines; troubleshooting Citrix Issues
CERTIFICATIONS
- 2022 Microsoft Security, Compliance and Identity SC-900 Certification
- 2021 Datto Certified Practitioner: SaaS Protection
- 2021 Datto Certified Practitioner: Datto Continuity for Microsoft Azure
- 2021 Microsoft Azure AZ-900 Certification
- 2020 Datto Certified Advanced Technician (DCAT)
- 2020 Datto Certified Deployment Specialist (DCDS)
- 2019 Acronis Cloud Engineer certification
- 2017 Webroot Technical certification
- 2016 Datto Technical Specialist I & II certifications (renewed every 6 months)
- Datto Sales certification
- 2015 TCIC/NCIC Certification through Texas Department of Public Safety
EDUCATION
- B.A. History
- M.A. British History
SKILLS
- Troubleshooting hardware,
- software, and network issues
- Microsoft Server 2012/2016/2019
- Exchange 2013/2016/O365
- DATTO BCDR/DATTO SaaS
- Webroot
- Meraki Firewalls
- WatchGuard & Sophos Firewalls
- Barracuda ConnectWise Manage
- VMware/Hyper-V Acronis
- Microsoft Office 2016/2019/O365 Windows7/8.x/10/11
- Office365 Administration/Setup Hyper-V/VMWare 4.0
- Azure Administration/Setup Anti-Virus programs
- Networking Historical Research and Writing
- OpenDNS/WebTitan
- ConnectWise Automate/LabTech
