Tier II Guardian of the SLA
- MSP Service Desk Escalation Point for 3 Techs
- Oversees SLA policies and procedures, Tier II/III in-bound tickets for SMBs
- Windows, ESXi, 365/Exchange, setup/support virtualized Cloud systems
Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.