Find Candidates In Dallas

Look below to find qualified candidates in your area.

MSP Dispatch + Tier 1 Helpdesk

  • ConnectWise/LabTech, managing ticket queue, keeps the team on pace and clients happy.
  • Closes 10-20 tickets per day + Dispatch and Escalation paced environment
  • 1.5 years of MSP experience; malleable, hungry to learn and looking for the right company

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Tier 2 Ticket Crusher! Diamond in the Rough

  • Tested at a senior technical level on our MSP Technical Assessment
  • 30% escalated tickets, 50% Tier I, II and III tickets and 20% projects
  • Windows 2010/13, DNS, VMware/Hyper-V, O365/Exchange, switches/firewalls

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Cisco Router, Switch & Wireless MSP Engineer

  • CCNA, CCNP and CCIE (written), 70% of his time is Networking and 30% Systems (Windows)
  • Autonomous Project Engineer and Design/Config of Cisco ASAs, LAN/WAN, Wireless
  • 7 years of MSP experience, loyal tenure and autonomous Field Engineer

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Client-facing, MSP Tier 1.5 Super Star

  • 50% remote support and 50% white glove support as a Field Tech for VIPs
  • 3 years of MSP experience, grew up playing with Linux, building computers, supporting Macs
  • Has the right mindset – hungry to learn, has a home lab, wants to be surrounded by people better than him

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Client Facing Jack of All Trades Tier 3 Project & Service Delivery Manager

  • Tier 3 Systems Engineer who can handle all high level issues from an architecture, engineering, accounting & operations management perspective
  • Been handling high level project work & troubleshooting escalation issues from Tier 2 team
  • Works with C level executives to plan & scope projects that fit in company’s IT roadmap
  • RMM Tools: ConnectWise, N-able, SolarWinds, System Center Configuration Manager

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The ConnectWise Ticket Killer

  • Tier 1.5 Systems Administrator that has 6 years of MSP experience, handling 30-40 tickets in ConnectWise daily
  • Tickets include Active Directory of new users, Office 365 troubleshooting, break-fix issues, & everything else that comes across his desk
  • Prior to his current position he was a Field Tech for a medical vertical MSP supporting Doctor & Dentist offices

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