Field Engineer T2 (Managed Services)
We are a leading Managed Service Provider (MSP) based in Houston, TX, delivering top-notch IT services and support to local businesses. Our commitment to reliability, efficiency, and security drives us to provide tailored solutions that meet each client’s unique needs. From managed IT services and cybersecurity to cloud computing and network management, we ensure businesses operate seamlessly and securely. Our team of skilled professionals is dedicated to exceptional service and helping clients achieve their IT objectives.
As a Field Engineer Tier 2, you will play a critical role in delivering technical expertise and support both on-site and remotely. You will collaborate with a team of experienced engineers to design, implement, and maintain IT solutions, ensuring optimal performance and efficiency for our clients’ systems.
We highly value our employees and are committed to fostering a supportive and growth-oriented environment. We offer opportunities for professional development and staying on top of the latest technology trends. You’ll benefit from clear pathways for career advancement, regular salary increases, and promotional opportunities as you contribute to our team’s success. Additionally, we provide comprehensive training programs to help you expand your skills and advance your career.
Join us to be part of a forward-thinking company where your contributions are valued, and where you can thrive in a role that supports both your personal and professional growth. Apply today and take the next step in your career with a company that invests in its people.
Field Engineer T2 (Managed Services) Job Responsibilities:
- Provide technical support to clients, including hardware and software troubleshooting
- Install and configure networking equipment, servers, and workstations
- Perform software updates and patches
- Monitor and maintain IT infrastructure for optimal performance
- Respond to client service requests in a timely and professional manner
- Document all work performed in our ticketing system
- Assist with project planning and implementation
- Proactively identify and address potential issues to prevent downtime
Field Engineer T2 (Managed Services) Job Qualifications:
- Minimum of 1 year of MSP industry experience
- 2-3+ years experience in the information technology field
- Advanced network troubleshooting (Firewalls/Switches/Routers)
- Windows Server (DHCP, DNS, and GPO/AD)
- M365 Administration
- Basic knowledge of low voltage systems such as CCTV, access control, and structured cabling.
Field Engineer T2 (Managed Services)Benefits:
- Salary: $65,000 to $70,000
- Health, dental, and vision insurance
- 401(k) retirement plan
- Paid time off and holidays
- Professional development opportunities
- Quarterly Bonuses
- Mileage reimbursement