Hands-on Help Desk Manager – Client Services Team

Location: Barrington, IL / Salary: $75,000 - $85,000

Hands-on Help Desk Manager – Client Services Team

Hands-on Help Desk Manager – Client Services Team

We are a growing cloud and managed service provider and due to that growth we are looking to hire open a new role in the company and hire someone to be in charge of the service desk team, acting as the Hands-on Help Desk Manager – Client Services Team.

Our ideal Service Desk Lead – Windows Server Support will have 3-5 years’ experience supporting Windows Server 2012+ for small to mid-size environments. The Hands-on Help Desk Manager – Client Services Team will serve as the lead presence over the L1 & L2 Service Desk Team of 10 and will be working periodically with Project Engineers providing implementation and remediation support. The Hands-on Help Desk Manager – Client Services Team offers chances for advancement and professional growth. If we pique your interest for the Hands-on Help Desk Manager – Client Services Team so far, please read on for more responsibilities and benefits.

Hands-on Help Desk Manager – Client Services Team Responsibilities and Technologies:

  • Leadership aptitude and previous experience leading/managing other techs
  • Experience handling escalated tickets in an SLA-driven environment
  • Experience supporting multiple clients concurrently
  • Hosted Exchange & O365 administration
  • Windows Server 2012+, including AD, GPOs, File, DHCP, etc.
  • Familiarity with Routers/Switches/Firewalls (mainly Cisco/SonicWall)
  • Strong leadership potential and a desire to develop as a leader.
  • Excellent organizational skills, including maintenance and design of policies and procedures including forms, call tickets and client service records.
  • Ability to work independently or as part of a group, including direction and implementation of projects from inception to completion

Hands-on Help Desk Manager – Client Services Team Benefits:

  • 3 Weeks PTO
  • Step immediately into a leadership role within the company, helping mold/build a new created seat
  • Commuter compensations
  • Certification reimbursement
  • Full Medical/Dental/Vision
  • 401k with 3% match

 

*Actual salary for Hands-on Help Desk Manager – Client Services Team to commensurate with experience*

Opportunity Location

Barrington, IL

Proposed Salary

$75,000 - $85,000

Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.

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Location: Barrington, IL

Proposed Salary: $75,000 - $85,000

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