Help Desk Engineer – Level 2 Server Support

Location: Chicago, IL / Salary: $45,000 - $65,000

Help Desk Engineer – Level 2 Server Support

Help Desk Engineer – Level 2 Server Support

Originally founded in 2006, we are a top local Cloud and Managed Service Provider as recognized by the Regional INC 5000. We’re growing at a swift pace and need to bring on a few junior level techs. Being that we provide IT consulting services to small/mid-sized businesses, we first look for people with directly relatable IT experience (preferably with some in an IT services capacity) – but other than that, we base our hiring decisions on personality and aptitude as we see culture fit as just a big a factor as technical aptitude.

The Help Desk Engineer – Level 2 Server Support will take remote calls resolving their technical issues and requests. The Help Desk Engineer – Level 2 Server Support will be in our Downers Grove office.

The ideal candidate for the Help Desk Engineer – Level 2 Server Support role will have at least a year or two of prior IT experience supporting multiple environments concurrently, and experience with a good mixture of the technologies listed below.

Help Desk Engineer – Level 2 Server Support requirements:
• MS Windows Server
• O365 Support
• Windows 7, 8, 10
• Mobile devices
• Familiarity with at least one remote monitoring & management and professional services automation tool (Connectwise, Kaseya, Labtech, Autotask, etc)
• Active Directory, DNS, DHCP, RDP, TCP/IP, VPN, SSLVPN
• Ability to work multiple tickets
• Proven analytical and problem-solving skills
• Excellent written and verbal communication skills

Help Desk Engineer – Level 2 Server Support Preferred skills:
• VMware, Hyper-V, or Citrix Environment experience
• Sonicwall or Cisco firewall experience

Help Desk Engineer – Level 2 Server Support salary and benefits:
• Salary range – 45k-65k
• Full medical, dental, and vision
• 401k and match
• PTO
• Paid training and certification reimbursement

**For the Help Desk Engineer – Level 2 Server Support role, salary will commensurate with experience. This is a full-time direct hire position**

Opportunity Location

Chicago, IL

Proposed Salary

$45,000 - $65,000

Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.

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Location: Chicago, IL

Proposed Salary: $45,000 - $65,000

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