Help Desk Engineer – Level 2 Server Support

Location: Dallas, TX / Salary: $40,000 - $55,000

Help Desk Engineer – Level 2 Server Support

Help Desk Engineer – Level 2 Server Support

Originally founded in 2006, we are a top local Cloud and Managed Service Provider as recognized by the Regional INC 5000. We’re growing at a swift pace and need to bring on a few junior level techs. Being that we provide IT consulting services to small/mid-sized businesses, we first look for people with directly relatable IT experience (preferably with some in an IT services capacity) – but other than that, we base our hiring decisions on personality and aptitude as we see culture fit as just a big a factor as technical aptitude.

The Help Desk Engineer – Level 2 Server Support will take remote calls resolving their technical issues and requests. The Help Desk Engineer – Level 2 Server Support will be in our Dallas office.

The ideal candidate for the Help Desk Engineer – Level 2 Server Support role will have at least a year or two of prior IT experience supporting multiple environments concurrently, and experience with a good mixture of the technologies listed below.

Help Desk Engineer – Level 2 Server Support requirements:

  • MS Windows Server
  • O365 Support
  • Windows 7, 8, 10
  • Mobile devices
  • Familiarity with at least one remote monitoring & management and professional services automation tool (Connectwise, Kaseya, Labtech, Autotask, etc)
  • Active Directory, DNS, DHCP, RDP, TCP/IP, VPN, SSLVPN
  • Ability to work multiple tickets
  • Proven analytical and problem-solving skills
  • Excellent written and verbal communication skills

Help Desk Engineer – Level 2 Server Support Preferred skills:

  • VMware, Hyper-V, or Citrix Environment experience
  • Sonicwall or Cisco firewall experience

Help Desk Engineer – Level 2 Server Support salary and benefits:

  • Salary range – 45k-65k
  • Full medical, dental, and vision
  • 401k and match
  • PTO
  • Paid training and certification reimbursement

**For the Help Desk Engineer – Level 2 Server Support role, salary will commensurate with experience. This is a full-time direct hire position**

Opportunity Location

Dallas, TX

Proposed Salary

$40,000 - $55,000

Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.

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Location: Dallas, TX

Proposed Salary: $40,000 - $55,000

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