Help Desk Manager (Local WFH) MSP
We are proactive Cloud Managed Service Provider and custom software development shop located in Washington, D.C. We proudly serve the non-profit and health industries in the DMV and NYC metro areas. Due to a significant increase in revenue, we are seeking a dynamic Help Desk Manager (Local WFH) MSP to join our team. This pivotal role requires technical expertise, strong leadership skills, and an unwavering commitment to exceptional customer service. As the Help Desk Manager (Local WFH) MSP, you will lead a team of skilled professionals, ensuring efficient service delivery and maintaining high client satisfaction levels.
If you are a driven and skilled professional with a passion for leading a high-performing help desk team and delivering exceptional customer service, we encourage you to apply. Join us in our mission to provide top-quality services to our clients while fostering a collaborative and innovative work environment.
Help Desk Manager (Local WFH) MSP Duties & Responsibilities:
- Proven experience in IT management, with a focus on help desk operations
- Exceptional leadership, communication, and interpersonal skills
- ***Must have 1+ year of MSP experience or working for MSP like environment ***
- Advanced knowledge of IT management practices, strategic planning, and customer service
- Strong problem-solving abilities and the capacity to handle technical escalations effectively
- Experience in evaluating and enhancing operational procedures for optimal efficiency
- Ability to analyze data, track KPIs, and present insights to senior management.
- Dedication to security protocols and compliance measures.
- Previous experience in a remote work environment is a plus
Help Desk Manager (Local WFH) MSP Salary / Benefits:
- Salary: $80k-$90k
- 100% Fully WFH
- Health/Vision/Dental/
- Life Insurance
- 401(k) with a match
- Reimbursements for certs/training
- 10% of Salary Bonus
