Help Desk Manager – MSP (Hands On) Overview:
We are a full service IT Managed Services Provider that offers traditional managed services, cloud services, and security-as-a-service. We provide strategic advisory, managed services & professional services and security to the SMB industry and has been in business for over 12 years. This is a full-time, permanent, W2 position that will start in office then transition to hybrid WFH after onboarding.
We are currently looking to hire a Help Desk Manager – MSP (Hands On) to join our leadership team. You will oversee a 10-person Helpdesk team and serve as an escalation point anywhere from 10% – 30% of the time. One of your primary roles as the Help Desk Manager – MSP (Hands On) will be evolving their support processes and optimizing service delivery. The Help Desk Manager – MSP (Hands On) should have a strong foundational knowledge of Windows Desktops, Windows Server, M365 including migrations, Hyper-V, Azure, and scripting is a huge plus.
Help Desk Manager – MSP (Hands On) Primary Job Functions:
- Identify areas within our support model and roll out operational procedures and technologies that increase efficiency and scale service delivery model
- Manage, mentor, train, lead and further build out our 10–person Helpdesk team.
- Function as a technical hands–on escalation engineer for 10–person Helpdesk. This person should expect to be hands–on about 10% – 30% of the time.
- Contributing member to our Leadership Team; this person should come in ready/able to function as the vision and voice for scaling service delivery.
Help Desk Manager – MSP (Hands On) Tech Stack
- Knowledge of Azure Cloud
- Migrations from hosted Exchange to M365
- M365/Azure MFA and SSO knowledge
- Knowledge of M365 and knowledge of licensing
- Windows Desktops, of course.
- Manage and maintain server, storage, and virtual infrastructure (Hyper–V,
Azure Cloud) - Scripting and automation
Help Desk Manager – MSP (Hands On) Benefits:
- Health, Dental, and Vision Insurance
- Hybrid WFH after onboarding
- PTO that increases with tenure
- 8 Paid Holidays
- Paths to grow into upper management
