Help Desk Technician – ConnectWise/MSP

Location: Farmingdale, NY / Salary: $55,000 - $65,000

Help Desk Technician – ConnectWise/MSP

We are currently seeking a Help Desk Technician – ConnectWise/MSP, to join the Service Desk team.

You will be joining an organized, down to earth company culture with a heavy focus on career growth and collaboration. The Help Desk Technician – ConnectWise/MSP will be responsible for Tier 1 and 2 reactive support and will have the opportunity to work along side the projects team to gain exposure to more Tier 2+ work and grow into a System Administrator or Project Engineer. The Help Desk Technician – ConnectWise/MSP will be joining a 40 person MSP with over 30 years of experience providing high-quality IT Services to small and medium businesses throughout the tri-state area.

Help Desk Technician – ConnectWise/MSP  Responsibilities:

  • Experience with desktop operating systems
  • Email Administration with mid-level of user management including configuring new accounts, password resets, and troubleshooting user login, profile, and permission issues
  • Virtualization Administration and architecture knowledge such as rebooting virtual machines, allocating necessary resources, and maintaining the hypervisor
  • Experience with O365 and ConnectWise
  • Domain functionality experience with Active Directory functionalities, Group Policy, DNS, and DHCP
  • High-level experience and knowledge of Windows and Mac operating systems
  • Experience of Backup Solutions
  • Experience in troubleshooting Remote Desktop Services and VPN
  • Experienced in core network components
  • Maintaining standards and documentation on an ongoing basis as products and technologies evolve

Help Desk Technician – ConnectWise/MSP Benefits:

  • Salary $55,000-$65,000
  • Medical/Dental/Vision insurance
  • Unlimited PTO and flexible work schedule
  • Certification & Travel Reimbursement


Opportunity Location

Farmingdale, NY

Proposed Salary

$55,000 - $65,000

Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.

Tagged: #MH333

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Location: Farmingdale, NY

Proposed Salary: $55,000 - $65,000

Published: November 23, 2022

Job ID: BW8362

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