Helpdesk Support Level 3 – Partial Remote

We are looking for a Helpdesk Support Level 3 – Partial Remote to join our Managed Service Provider (MSP) team. The Helpdesk Support Level 3 – Partial Remote will be responsible for supporting our clients and resolving technical issues that arise within their environments. This would involve providing first-level technical support, analysis, and troubleshooting while ensuring a high level of customer satisfaction.

Helpdesk Support Level 3 – Partial Remote Responsibilities: 

  • Working with System Engineers to assist with cloud migrations
  • Providing first-line support and escalating support requests as appropriate
  • Configuring, troubleshooting, and repairing network devices, servers, and computers
  • Working with other members of the support team to ensure that service level agreements are met
  • Assisting with projects such as  AD and Azure AD migrations
  • Hands on training with full M365 Migrations

Helpdesk Support Level 3 – Partial Remote Requirements: 

  • Must have 1 year of experience working with an MSP (Managed Service Provider)
  • Ability to work independently (we don’t support any micromanaging and thrive on a supportive environment)
  • Excellent communication skills and the ability to communicate technical concepts to non-technical clients
  • Experience with MSP tools such as AutoTask, Datto, Connectwise, Kaseya, or  ITGlue
  • Active Directory, M365 troubleshooting, Microsoft Servers experience

Helpdesk Support Level 3 – Partial Remote Benefits:

  • Salary: $70,000-$85,000
  • Company Credit Card for meals, gas, and tolls
  • Insurance is fully covered with low deductible: Health, Dental, Vision
  • 40 days PTO + Holidays
  • 401k + 6% match
  • Promotions and growth opportunities within 1 year – we offer a salary increase every year
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