Hybrid Escalation Engineer (MSP)

Looking for a challenge? Do you have the technical expertise to solve intricate problems? We’re looking for an Hybrid Escalation Engineer (MSP) to join our Managed Service Provider (MSP) team!

In this role, the Hybrid Escalation Engineer (MSP) be responsible for tackling complex issues that our team of technicians cannot solve on their own. You’ll be the go-to expert for our clients’ most difficult challenges, making sure that their IT systems stay up to date and secure. The ideal candidate for this position will have experience in a similar fast-paced environment and have strong analytical skills.

You’ll need to have excellent communication skills, be able to work diligently under pressure, and have a genuine interest in staying up to date with the latest technologies, threats and advances in computing. At our MSP, we value teamwork, dedication, and innovation – and we’re looking for someone who shares our passion for delivering the highest levels of service to our clients. So, if you’re a problem solver, a critical thinker with great technical skills, we’d love to hear from you. Don’t hesitate to apply, and let’s get started on the challenge together!

Hybrid Escalation Engineer (MSP) Responsibilities: 

  • Responding to technical escalations: You would be responsible for addressing and resolving complex technical issues reported by clients, and ensuring that SLAs are met
  • Troubleshooting: You would use your expertise to diagnose and troubleshoot issues in complex IT environments, such as hybrid cloud environments and on-premises infrastructure
  • Providing technical guidance: You would work closely with clients and front-line support teams to ensure that all technical issues are resolved as quickly and effectively as possible. This may involve providing guidance and training to support teams or clients
  • Root cause analysis: You would be tasked with investigating the root cause of technical problems and implementing solutions to prevent similar issues from reoccurring in the future
  • Investigating new technology: As an escalation engineer, you’ll be responsible for continually researching new technology, solutions and products that would benefit the MSP and its clients

Hybrid Escalation Engineer (MSP) Requirements: 

  • Professional MSP (Managed Service Provider) Experience
  • Experience in a similar fast-paced environment and have strong analytical skills
  • Experience with RMM tools

Hybrid Escalation Engineer (MSP) Benefits:

  • Hybrid Escalation Engineer (MSP) Salary: $80,000-$95,000
  • 100 % Covered Health, Dental, Vision
  • A family-friendly environment
  • PTO/Holidays/ Sick Leave
  • 401k + 6% match
  • Work from home options
  • Promotions and growth opportunities within 1 year, every year