Hybrid System Engineer (Escalation Team) – MSP

Due to our rapid growth in the past years we are seeking the most talented individuals in the industry. We truly care about our team, we provide some excellent benefits and bonus opportunities.

Hybrid System Engineer (Escalation Team) – MSP must have excellent customer service and have experience juggling many projects at once. The Hybrid System Engineer (Escalation Team) – MSP must experience with cloud technology, virtualization, and networks for small-to-medium business solutions. You will lead as the technical expert for all infrastructure-related outages, failures, and problems. Also will be supporting O365/Azure deployments, virtualizing servers via Hyper-V/VMware, Server/Desktop support, and Networking configurations (SonicWall and Cisco Meraki) support.

Hybrid  System Engineer (Escalation Team) – MSP Expectation:

  • Diagnose and resolve a wide range of technical issues remotely, or at client sites.
  • Handle escalations/questions from the team, mentor junior techs, and lead training sessions
  • Liaise with vendors and other third parties to move issues toward completion
  • Coordinating and implementing client/server applications architecture
  • Detailed understanding of Active Directory, Group Policy, DNS, DHCP & network concepts.
  • Virtualization technologies including VMWare and Hyper-V
  • Firewall configuration and troubleshooting, SonicWall experience a plus
  • Network switch configuration and troubleshooting, CISCO a plus.

Hybrid  System Engineer (Escalation Team) – MSP Salary & Benefits:

  • Salary $90k -$120k
  • Full Time
  • Partial Work From Home (2-3 days)
  • Medical/ Dental/ Life Insurance
  • PTO
  • 401(k) w/ match
  • Certification Reimbursement