IT Desktop Support / Help Desk Tier 1 – MSP

Location: Yonkers, NY / Salary: $45,000 - $55,000

IT Desktop Support / Help Desk Tier 1 – MSP

IT Desktop Support / Help Desk Tier 1 – MSP

We are a local IT company that offers IT services and support for small to large size businesses. Our primary focus is providing high-quality white-glove IT service to our clients via MSP Model. We are looking for motivated individuals to join our team of highly experienced techs.

The hired IT Desktop Support / Help Desk Tier 1 – MSP needs to have sufficient knowledge of desktop and laptop computers and troubleshooting, knowledge of Windows operating systems and Servers and commonly associated issues, Microsoft Office and troubleshooting, and related types of issues and troubleshooting.

This is a position for an IT Desktop Support / Help Desk Tier 1 – MSP. The hired individual will be interacting with customers, end-users, troubleshooting issues on systems, and providing general technical support both on-site at customer locations and remotely.

IT Desktop Support / Help Desk Tier 1 – MSP Job Requirements:

  • Knowledge of Ticketing Systems and Monitoring Software is a plus
  • Handling of Managed Solutions from different providers
  • Computer Hardware; Software Troubleshooting
  • Strong background with Windows 7-10, Office flavors, Windows Servers all flavors, Firewalls/Routers/Switches, MS AD,
  • Office 365 admin tasks a must
  • Desktop support knowledge; fixing Microsoft Office products, especially Outlook
  • Installation and management of software (updates, tools, etc.)
  • Customer Service Support over the phone or on-site
  • Remote Support knowledge
  • Networking/troubleshooting knowledge
  • Knowledge of Windows and Servers, Active Directory, Exchange On-Prem or Office 365
  • General knowledge of IT Support client handling; customer service scenarios
  • Setting up of mobile devices from different vendors and different requirements

Successful candidate must have good communication skills and ability to work well under pressure and deadlines and to effectively handle complex customer situations.

IT Desktop Support / Help Desk Tier 1 – MSP Education/Experience:

  • 1-2+ years of related experience in a similar environment company
  • College degree preferred
  • Experience in a professional/corporate IT environment with troubleshooting and providing effective Help Desk support is a must!

IT Desktop Support / Help Desk Tier 1 – MSP Salary Range:

  • $40k-55k

IT Desktop Support / Help Desk Tier 1 – MSP Benefits:

  • Full employer-paid healthcare
  • 401k
  • PTO
  • Certification reimbursement and paid training


*Actual salary for IT Desktop Support / Help Desk Tier 1 – MSP to commensurate with experience*

Opportunity Location

Yonkers, NY

Proposed Salary

$45,000 - $55,000

Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.

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Location: Yonkers, NY

Proposed Salary: $45,000 - $55,000

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