IT Escalation Support Specialist – MSP
We are a rapidly growing multi-faceted MSP firm, providing services to businesses throughout the Greater Chicagoland area. We focus on employee upward mobility while offering a fun and collaborative work environment. We give back to our employees with a full benefits package including ongoing training and career development, growth roadmaps, and certification reimbursement.
IT Escalation Support Specialist – MSP will be responsible for providing support on Windows servers, computers, routers and switches with at least 2 years of experience in an MSP. This person has a keen eye for details and is experienced in network principals and setup, patching equipment, and working with O365, AD/GPO, and has worked within Azure or Intune.
IT Escalation Support Specialist – MSP Duties:
- Provide excellent service and support to end-users remotely and onsite at customer locations.
- Act as an escalation point for lower-level technicians
- Work on backend Systems Administration
- Assist in projects on an as-needed basis to modernize customer infrastructures
- Perform work on servers as required to resolve user-facing tickets
- Extensive work experience deploying and maintaining LANs, WAN, Routers, Switches, and Firewalls
- Demonstrated proficiency in Microsoft (Workstation and Server) and MAC operating systems including: Active Directory, Microsoft Exchange, VMWare, Routing and Network Management
- Must have recent MSP industry experience
IT Escalation Support Specialist – MSP Benefits:
- Salary: $60,000 – $75,000
- Certification Reimbursement
- Mileage & Travel Reimbursement
- $50,000 life insurance policy for employees (paid by the company)
- PTO/Paid Holidays
- 401-k Plan with Company Match
- Company lunches and outings
- Vision insurance plan
- Dental insurance plan
