IT Field Engineer Tier 2 – MSP
We are seeking a passionate IT Field Engineer Tier 2 to join our team in the Managed Services industry. In this role, you will leverage your expertise in deploying Windows Servers, managing VMware or Hyper-V environments, and using ConnectWise to provide top-notch technical support to our clients. You’ll handle complex server configurations and deployments, troubleshoot hardware and software issues, and implement advanced endpoint security solutions.
Our company offers a competitive salary with annual increases and performance-based bonuses, comprehensive benefits including medical, dental, and vision insurance, and generous paid time off to ensure a healthy work-life balance. We are committed to your career growth with opportunities for professional development and certification reimbursement, all within a collaborative work environment that values and supports your contributions.
- Provide expert technical support and guidance to clients in various environments.
- Manage, configure, and deploy Windows servers, including handling escalated tickets and setting up complex server environments.
- Perform on-site troubleshooting and repairs, including hardware fixes, delivery of peripherals, and other necessary adjustments when remote solutions are insufficient.
- Install, configure, and maintain hardware and software components across network infrastructure devices.
- Implement and manage advanced endpoint security solutions.
- Administer servers using Active Directory, File & Print services, DNS, and DHCP.
- Configure, deploy, and maintain firewalls to ensure robust network security.
- Oversee server configurations and deployments, including setting up new servers and optimizing existing ones.
IT Field Engineer Tier 2 – MSP Requirements:
- Proven experience working with Managed Service Providers.
- Strong background in Windows Server deployment, configuration, and administration.
- Hands-on experience with virtualization technologies, including Microsoft Hyper-V and VMware.
- Proficient in using RMM tools such as ConnectWise, Datto, or Autotask.
- Solid experience in configuring and managing firewalls.
- Demonstrated ability to manage server configurations and deployments effectively.
IT Field Engineer Tier 2 – MSP Benefits:
- Salary: $70,000-$80,000
- 100 % Covered Health, Dental, Vision
- A family-friendly environment
- PTO/Holidays/ Sick Leave
- 401k + 6% match
- Work from home options
- Promotions and growth opportunities within 1 year, every year