IT Help Desk Engineer Level 2 (ConnectWise) Overview:

We are a well established Managed and Cloud Services Provider that services small to large sized businesses. We deliver superior, enduring IT solutions, cloud computing, consultation, networking, and migrating clients from on-prem solutions to cloud solutions. Our environment is built around collaboration and providing employees with the resources and training to grow within the company.

We are continuing to scale and are seeking a IT Help Desk Engineer Level 2 (MSP). The IT Help Desk Engineer Level 2 (ConnectWise) will support Windows Servers, M365 administration, Datto, configuring/maintaining servers via Hyper-V and VMWare, and cloud computing (Azure/AWS).

Previous experience working for a Managed Services Provider is REQUIRED.

IT Help Desk Engineer Level 2 (ConnectWise) Responsibilities:

  • Experience with Windows 2012, 2016, 2019 & 2022 Server roles
  • Onsite installing, troubleshooting, and managing Microsoft products (Windows 10, 11, and MS Office application suite) as well as Macs
  • Experience with M365 Administration
  • Experience with Azure (Entra ID and Intune)
  • Thorough understanding of client/server applications architecture
  • Configuration, management, and troubleshooting skills for routers, switches, and firewalls
  • Install and integrate new server hardware and applications under the supervision of a more senior engineer

IT Help Desk Engineer Level 2 (ConnectWise) Benefits:

  • 100% Health, Dental, and Vision Insurance
  • Life and Disability Insurance
  • 3 Weeks PTO + Paid Holidays
  • Certification Reimbursement
  • Paid Ongoing Training
  • Travel Reimbursement