IT Help Desk – Escalated Support
IT Help Desk – Escalated Support Position Overview:
We are a medium sized Managed Services Provider (MSP) located in Centreville, VA. We have been in business for almost 30 years and boast a team of 50 employees along with clients ranging from small to large sized businesses. We value hard work with the desire to learn more, which is why we offer all of our employees a clear path for growth and paid training/certification reimbursement.
The IT Help Desk – Escalated Support will be handling L1 & L2 issues using the ConnectWise suite. The IT Help Desk – Escalated Support must have superb customer service skills and a wide knowledge base. The primary skills required of the IT Help Desk – Escalated Support are troubleshooting and resolving escalated issues to Windows Servers, Azure/O365, VMware, and SonicWall.
We are only interested in candidates with previous MSP experience.
IT Help Desk – Escalated Support Requirements:
- Configure new computer hardware and software (mostly Windows-based).
- Perform upgrades and configuration of desktop and related peripherals
- Troubleshoot desktop and some server issues
- Take service calls and either resolve them or pass them on appropriately
- Utilize Service Desk system to maintain records via IT Glue of requests and responses for support issues
- Hardware/Software installs and upgrades
- Assist in the administration of a Microsoft stack (i.e. O365, SharePoint, Exchange, Azure AD)
- Must speak Spanish fluently
IT Help Desk – Escalated Support Benefits:
- Health/Dental/Vision Insurance
- Generous PTO
- 401K with company match
- Reimbursement for Certs/Training
$50,000 - $60,000
Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.
Tagged: #LI-MH1, ,#MH333