IT Helpdesk Dispatcher/ Coordinator – MSP

Location: Gaithersburg, MD / Salary: $40,000 - $55,000

IT Helpdesk Dispatcher/ Coordinator – MSP

We are seeing a IT Helpdesk Dispatcher/ Coordinator – MSP to join a hybrid Managed Service Provider established in 2005 and headquartered in Gaithersburg, MD.

Their proactive approach creates a unique relationship that puts the client experience first above all else. The company culture allows for the freedom to work without being micro-managed. Employees are encouraged to take days off in order to live a balanced lifestyle and are provided with the tools and resources necessary to continue achieving their career goals.

We are seeking a IT Helpdesk Dispatcher/ Coordinator – MSP who will interact directly with clients and partner with your peers using your best problem-solving methodologies. The IT Helpdesk Dispatcher/ Coordinator – MSP will document detailed notes, and gain a thorough understanding of the support requirements to meet and exceed clients expectations.

IT Helpdesk Dispatcher/ Coordinator – MSP Requirements:

  • Qualify client issues and open support tickets.
  • Monitor service boards for new tickets and or respond to tickets.
  • Schedule internal and field resources on the CRM dispatch portal (ConnectWise).
  • Plan, manage and schedule projects such as server migrations, office build outs, etc
  • Monitor resource schedules to ensure prompt time entry/completion of service requests.
  • Provide customer service support to 50+ SMB clients

IT Helpdesk Dispatcher/ Coordinator – MSP Compensation:

  • $40,000 – $55,000
  • Health/Dental/Vision Insurance
  • Ongoing Paid Training
  • 3 weeks PTO

 

 

Opportunity Location

Gaithersburg, MD

Proposed Salary

$40,000 - $55,000

Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.

Tagged: #SB222

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Location: Gaithersburg, MD

Proposed Salary: $40,000 - $55,000

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