IT Helpdesk Engineer- Tier II (MSP)

Location: Schaumburg, IL / Salary: $55,000-$75,000

IT Helpdesk Engineer- Tier II (MSP)

Join a growing and stable Managed Service Provider specializing in computer, network, and server support to SMB’s in the Greater Chicago area. For 30+ years, this MSP fosters a family-like company culture and invests back into their employees which is apparent by added benefits such as Paid Certifications and regular bonus incentives.

We have an opportunity available for a IT Helpdesk Engineer- Tier II (MSP). IT Helpdesk Engineer- Tier II (MSP) will be responsible for serving as an escalation point, provide preventative maintenance on server infrastructure, and troubleshoot network/server issues.

***Must have at least 2 years of experience working for a Managed Service Provider***

IT Helpdesk Engineer- Tier II (MSP) Skills and Experience (MSP):

  • 3+ years’ experience supporting various Microsoft Windows Server releases and Active Directory
  • Connectwise Experience HIGHLY PREFERRED
  • Proficiency in LAN, WAN and WLAN as well as network security principles, network monitoring and maintenance, and capacity planning
  • Knowledge of basic network management practices
  • Experience with Server Virtualization (Hyper-V and/or VMware)
  • Experience with core Microsoft Technologies (AD/GPO, O365/Exchange, Windows Server configurations/deployments)
  • Experience with SonicWall and/or Cisco firewall/router/switches (configurations and troubleshooting)
  • Capability in multi-tasking several ongoing projects
  • Ability to work autonomously
  • 2+ Years working for a Managed Service Provider REQUIRED**

IT Helpdesk Engineer- Tier II (MSP) Benefits :

  • Salary $55,000-$75,000
  • Health/Dental/Vision insurance
  • Paid certifications (training and tests) + salary bonus option upon completion
  • Generous PTO + Sick + Holidays
  • 401k + Company Match

Opportunity Location

Schaumburg, IL

Proposed Salary


Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.

Tagged: #SB222

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Location: Schaumburg, IL

Proposed Salary: $55,000-$75,000

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