IT Helpdesk Support – Tier 1.5 (MSP)

Location: Riverdale, NJ / Salary: $50,000 - $60,000

IT Helpdesk Support – Tier 1.5 (MSP)

We are currently seeking a IT Helpdesk Support – Tier 1.5 (MSP).

The IT Helpdesk Support – Tier 1.5 (MSP) will be joining a well established Cloud/ Managed Service Provider who services SMB’s. You will be joining a MSP who invests back into their employees, providing clear career path advancements and fosters a family-like company culture making each day of work fun and exciting!

The IT Helpdesk Support – Tier 1.5 (MSP) should be an ambitious and organized problem solver with a proven track record working in a team environment to successfully direct challenging technology issues.

IT Helpdesk Support – Tier 1.5 (MSP) Requirements:

  • Organized Problem Solver
  • Experience directing challenging technology issues
  • 1+ years previous Managed & Cloud Services Experience***
  • Excellent interpersonal skills and naturally curious
  • Experience using ConnectWise required
  • 1+ years experience with Active Directory, Group Policy, O365, and Exchange

IT Helpdesk Support – Tier 1.5 (MSP) Day to Day:

  • Answer incoming calls to the main and service desk phone lines
  • Schedule and monitor service requests/project schedules
  • Monitor and review client feedback/satisfaction
  • Troubleshoot various issues & provide desktop support

IT Helpdesk Support – Tier 1.5 (MSP) Benefits:

  • Salary $50,000- $60,000 (dependent on experience)
  • 100% covered medical, vision, dental – Blue Cross Blue Shield
  • 401k + 3% match
  • Team events as a company

Opportunity Location

Riverdale, NJ

Proposed Salary

$50,000 - $60,000

Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.

Tagged: #SB222

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Location: Riverdale, NJ

Proposed Salary: $50,000 - $60,000

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