IT Helpdesk Support – Tier 1.5 (MSP)
We are currently seeking a IT Helpdesk Support – Tier 1.5 (MSP).
The IT Helpdesk Support – Tier 1.5 (MSP) will be joining a well established Cloud/ Managed Service Provider who services SMB’s. You will be joining a MSP who invests back into their employees, providing clear career path advancements and fosters a family-like company culture making each day of work fun and exciting!
The IT Helpdesk Support – Tier 1.5 (MSP) should be an ambitious and organized problem solver with a proven track record working in a team environment to successfully direct challenging technology issues.
IT Helpdesk Support – Tier 1.5 (MSP) Requirements:
- Organized Problem Solver
- Experience directing challenging technology issues
- 1+ years previous Managed & Cloud Services Experience***
- Excellent interpersonal skills and naturally curious
- Experience using ConnectWise required
- 1+ years experience with Active Directory, Group Policy, O365, and Exchange
IT Helpdesk Support – Tier 1.5 (MSP) Day to Day:
- Answer incoming calls to the main and service desk phone lines
- Schedule and monitor service requests/project schedules
- Monitor and review client feedback/satisfaction
- Troubleshoot various issues & provide desktop support
IT Helpdesk Support – Tier 1.5 (MSP) Benefits:
- Salary $50,000- $60,000 (dependent on experience)
- 100% covered medical, vision, dental – Blue Cross Blue Shield
- 401k + 3% match
- Team events as a company
$50,000 - $60,000
Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.