IT Helpdesk Support- Windows (MSP)
We are seeking an IT Helpdesk Support- Desktop/ Systems (MSP) to join our team. We provide IT Services, Cloud Computing, and Cyber security to SMB clients in the Elgin, IL area. This is an opportunity to join a stable, fast-going company that puts a major emphasis on ensuring their employees succeed both professionally and personally, as we continue to foster their technical skills.
We also find that work-life balance and providing added benefits such as certification reimbursement and professional training helps build a strong team. This is a great opportunity for an IT Professional who has 1-3 years of experience working for an MSP and looking for opportunities for upward mobility.
IT Helpdesk Support- Windows (MSP) Day to Day:
- Provide hands-on desk-side support for our client end users during both pre-scheduled and ad-hoc visits.
- Handle all manner of desktop and laptop computer support duties, including format, install, set up, upgrade, maintenance, and troubleshooting.
- Participate in workstation build, configuration, and testing as a member of project teams.
- Mastering a wide range of network environments and continuing to expand your skill set as the technology landscape evolves.
- Assisting Sr. technicians with designing and implementing infrastructures
IT Helpdesk Support- Windows (MSP) Technology/ Experience:
- Microsoft Windows Server 2008, 2012
- Virtualization: VMware and Hyper V Admin
- Ticketing/ RMM: Kaseya and ConnectWise experience
- Microsoft Active Directory
- Experience with Microsoft Exchange, 2007, 2010, 2013
- 1+ Years of experience administering/ troubleshooting O365
- 1+ Years Experience working for a Managed Service Provider Required***
IT Helpdesk Support- Windows (MSP) Benefits:
- Salary: $45,000- $55,000
- 401K with Matching
- Reimbursement for traveling, certs, and training
- PTO days & Holidays
Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.