IT Helpdesk Technician (MSP)- Tier 1
We are seeking a IT Helpdesk Technician – Tier 1 Desktop Support (MSP).
The IT Helpdesk Technician – Tier 1 Desktop Support (MSP) will work on the service desk taking tier 1 tickets through ConnectWise with occasional project-work along side the senior engineer team. This opportunity offers an excellent training program and creates defined career paths to ensure you achieve your career goals.
Our company culture is best described as a “family style” work environment. We make it a point to reward hard work through bonus’s, recognition, prizes, and internal advancement opportunities. We also value the importance of work/life balance.
IT Helpdesk Technician – Tier 1 Desktop Support (MSP) Responsibilities:
- Troubleshoot, repair, and configure core computer network components
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
- Maintain daily performance of computer systems
- Respond to incoming technical support tickets from our clients using ConnectWise
- Work with the team to ensure tickets assigned are responded to in a timely manner.
- Troubleshoot, resolve, and escalate tickets.
- Document troubleshooting steps and help come up with improvement processes.
IT Helpdesk Technician – Tier 1 Desktop Support (MSP) Requirements:
- 1+ years of MSP experience required***
- 1+ years working with active directory, administering o365, providing desktop support
- A+ certification preferred
- ConnectWise experience preferred
IT Helpdesk Technician – Tier 1 Desktop Support (MSP) Benefits:
- Salary $35,000-$50,000
- Health, Vision, Dental Insurance
- 401k + company match
- Generous PTO
- Regular reviews & advancement opportunities
$35,000 - $50,000
Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.