IT Helpdesk Technician- Tier 1 & 2 (MSP/Cloud)

Location: Elgin, IL / Salary: $40,000 - $55,000

IT Helpdesk Technician- Tier 1 & 2 (MSP/Cloud)

We are seeking a IT Helpdesk Technician- Tier 1 & 2 (MSP/Cloud). The IT Helpdesk Technician- Tier 1 & 2 (MSP/Cloud) will work on the service desk taking tier 1 and 2 tickets through connectwise with occasional project-work. This opportunity offers an excellent training program, certification reimbursements, and creates defined career paths to ensure you achieve your career goals.

Our company culture is best described as a “family style” work environment. We make it a point to reward hard work through bonus’s, recognition, prizes, and internal advancement opportunities. We also value the importance of work/life balance.

IT Helpdesk Technician- Tier 1 & 2 (MSP/Cloud) Responsibilities/ Technologies:

  • Experience supporting Windows server 2012/2016, VMWare, Hyper-V, Citrix, SQL, Digium, and Azure
  • Good grasp and working knowledge of acronyms like IP addresses, DNS, and DHCP
  • Microsoft Windows Server 2008/2012/2016 (Active Directory, OU and GP management)
  • O365 Support, able to help migrations
  • Experience working in the Managed Service Provider!!!!
  • LabTech/ConnectWise experience is a huge plus!!!
  • Microsoft Exchange and Office 365
  • VMware
  • Active Directory & Group Policy
  • Microsoft Azure is a plus!

**This is a full-time permanent position with a salary and health benefits and matching 401(k).  **

Opportunity Location

Elgin, IL

Proposed Salary

$40,000 - $55,000

Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.

Tagged: #SB222

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Location: Elgin, IL

Proposed Salary: $40,000 - $55,000

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