IT Helpdesk Technician Tier 1.5 (Quick Advancement!)

We are a FUN Chicago based IT company that offers IT services and support for small to large size businesses. Our primary focus is providing innovative technology solutions and IT services to our clients. We are looking for a motivated IT Helpdesk Technician Tier 1.5 to join our team!

The hired IT Helpdesk Technician Tier 1.5 will be interacting with customers, end-users, troubleshooting issues on systems, backend system administration and providing general technical support remotely.

The IT Helpdesk Technician Tier 1.5 (Quick Advancement!) is an ideal role for anyone who feels like they have mastered basic tier 1 support and is looking to transition into a tier 2 position. We pride ourselves on our quick advancement and amble learning opportunities within the company!

IT Helpdesk Technician Tier 1.5 (Quick Advancement!) Job Requirements:

  • Computer Hardware; Software Troubleshooting
  • Strong background with Windows 10
  • Desktop support experience
  • Networking/troubleshooting knowledge
  • Knowledge of Windows and Servers, Active Directory, Exchange On-Prem or Office 365
  • 1+ years of experience working for a Managed Service Provider Required
  • MCSA, MCSE, or CCNA preferred

IT Helpdesk Technician Tier 1.5 (Quick Advancement!) Benefits:

  • Salary $55,000-$65,000
  • Full employer-paid healthcare
  • 401k
  • 3 weeks PTO
  • Quarterly reviews/ bonuses
  • Certification reimbursement and paid training
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