IT Helpdesk Technician-Tier I/II (ConnectWise)

Location: Baltimore, MD / Salary: $40,000 - $50,000

IT Helpdesk Technician-Tier I/II (ConnectWise)

We are seeking a IT Helpdesk Technician-Tier I/II (ConnectWise). The IT Helpdesk Technician-Tier I/II (ConnectWise) will work on both Level 1 and some Level 2 issues on the Service Desk.

The IT Helpdesk Technician-Tier I/II (ConnectWise) is an opportunity to join a customer-centric Managed and Cloud Service provider with a team-oriented environment built on effective collaboration and employee career growth opportunities. We have a “Work hard play hard mentality” and believe in frequently celebrating success on the team through company outings, promotions, and recognition.

IT Helpdesk Technician-Tier I/II (ConnectWise) Responsibilities:

  • Provide level 1 support for all client tickets.
  • Provide level 2 support when possible by ability.
  • Troubleshoot & Administer O365
  • Manage accounts in active directory for various clients
  • Provide desktop support
  • Work along side senior engineers for exposure to project based work

IT Helpdesk Technician-Tier I/II (ConnectWise) Requirements: 

  • Comfortable with multiple technologies such as Active Directory, Microsoft Office Suite, Windows Operating Systems, file shares, printers and copiers, phone systems, Exchange, basic network and systems administration and desktop hardware support.
  • Excellent communication and customer service skills are required.
  • 1-3 years of IT experience required
  • 6 months- 1 year MSP experience REQUIRED
  • ConnectWise experience a major plus

IT Helpdesk Technician-Tier I/II (ConnectWise) Benefits:

  • Salary: $40,000-$50,000
  • Health, dental, vision coverage
  • 401k+ company match
  • Certification reimbursement
  • Quick advancement opportunities
  • PTO
  • Friendly, family-oriented company environment
  • Continued mentorship opportunities

Opportunity Location

Baltimore, MD

Proposed Salary

$40,000 - $50,000

Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.

Tagged: #LI-SB1, ,#SB222

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Location: Baltimore, MD

Proposed Salary: $40,000 - $50,000

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