IT Helpdesk Technician-Tier I/II (MSP)

Location: Dallas, TX / Salary: $50,000 - $60,000

IT Helpdesk Technician-Tier I/II (MSP)

We are seeking a IT Helpdesk Technician-Tier I/II (MSP). The IT Helpdesk Technician-Tier I/II (MSP) will work on both Level 1 and some Level 2 issues on the Service Desk. This position will primarily be remote support, but may require occasional on-site visits as needed.

The IT Helpdesk Technician-Tier I/II (MSP) is an opportunity to join a customer-centric Managed and Cloud Service provider with a team-oriented environment built on effective collaboration and employee career growth opportunities.

*1+ years of working for a Managed Service Provider is REQUIRED*

IT Helpdesk Technician-Tier I/II (MSP) Responsibilities:

  • Experience supporting Windows server 2012/2016, VMWare, Hyper-V, Citrix, SQL, Digium, and Azure
  • Good grasp and working knowledge of acronyms like IP addresses, DNS, and DHCP
  • ipconfig is your best friend… not really, but you know what we mean
  • Administer/troubleshoot virtualization environments, storage area networks, Microsoft exchange, active directory
  • O365 Support, able to help migrations

IT Helpdesk Technician-Tier I/II (MSP) Experience:

  • Experience with Hyper-V, Firewalls, Microsoft Server technologies
  • Demonstrated proficiency in all aspects of administration for Microsoft Windows operating system including installation, management, application deployment, and security
  • Demonstrated expertise in TCP/IP network support, ability to configure/deploy firewalls (mainly SonicWall/Fortinet)
  • Experience with cloud hosting solutions (AWS or Azure)

IT Helpdesk Technician-Tier I/II (MSP) Benefits:

  • Salary: $50,000-$60,000 + competitive bonus structure
  • Health, dental, vision coverage
  • 401k+ company match
  • Certification reimbursement
  • Quick advancement opportunities
  • Reimbursement for mileage and cell phone
  • PTO
  • Full kitchen stacked with snacks and beverages
  • Friendly, family-oriented company environment
  • Frequent company outings

Opportunity Location

Dallas, TX

Proposed Salary

$50,000 - $60,000

Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.

Tagged: #SB222

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Location: Dallas, TX

Proposed Salary: $50,000 - $60,000

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