IT Helpdesk Technician – Tier II (ConnectWise)

Location: Sterling, VA / Salary: $55,000 - $65,000

IT Helpdesk Technician – Tier II (ConnectWise)

IT Helpdesk Technician – Tier II (ConnectWise)

The IT Helpdesk Technician – Tier II (ConnectWise) will be joining an established MSP in Sterling, VA with a family-feel company culture. We have established a work-hard play hard mentality with a major emphasis on quality of life. We value customer service, collaboration, technical growth, team-building, and innovation.

The IT Helpdesk Technician – Tier II (ConnectWise) will be an important part of our service desk team taking tier II tickets and mentoring junior techs.
In addition to working the service desk, the IT Helpdesk Technician – Tier II (ConnectWise) will have exposure to project based work working alongside senior engineers on cloud migrations.

IT Helpdesk Technician – Tier II (ConnectWise) Job Responsibilities 

    • 2+ years Managed Service Provider Experience
    • 1+ years experience with Connectwise & O365
    • Associates degree or equivalent in Computer Science, Information Systems, Engineering or other related field (MSCA, CCNA, etc) is strongly preferred
    • Demonstrated expertise in aspects of Microsoft administration for the Microsoft Windows operating system including installation, management, application deployment, and security as well as Exchange (2010/2013/2016)
    • Experience configuring and administering Microsoft Office 365; exposure to Microsoft Azure
    • Demonstrated expertise in TCP/IP network support, as well as network hardware and routing protocols (Cisco and WatchGuard strongly desired)

IT Helpdesk Technician – Tier II (ConnectWise) Benefits:

  • Salary $55,000-$65,000
  • Medical, Dental, Vision insurance
  • Family-like company culture with regular team outings and collaboration
  • 401k+ company match
  • Unlimited PTO
  • Regular reviews and advancement opportunities


Opportunity Location

Sterling, VA

Proposed Salary

$55,000 - $65,000

Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.

Tagged: #SB222

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Location: Sterling, VA

Proposed Salary: $55,000 - $65,000

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