IT Helpdesk Tier II- IaaS/MSP

Location: Washington D.C / Salary: $55,000-$65,000

IT Helpdesk Tier II- IaaS/MSP

We are seeking an IT Helpdesk Tier II to join a MSP/CSP. We provide IT Services, Cloud Computing, and Cyber security to SMB clients within financial, real estate, pharmaceutical, and manufacturing industries. This is an opportunity to join a stable, fast-going company that puts a major emphasis on ensuring their employees succeed both professionally and personally, as we continue to foster their technical skills.

We also find that work-life balance and professional training helps build a strong team. This is a great opportunity for an IT Professional who has 2-5 years of experience working for an MSP and is ready to take the next step in their career.

IT Helpdesk Tier II- IaaS/MSP:

The IT Helpdesk Tier II- IaaS/MSP will be responsible for supporting client infrastructures via connectwise ticketing system and assisting Senior Engineers with Project-Based work as needed. This is a dynamic role encompassing both proactive and reactive support. The day to day of the IT Helpdesk Tier II- IaaS/MSP will include the following:

  • O365 troubleshooting/administration
  • Network/workstation rollouts
  • Assisting Sr. technicians with project work
  • Help desk ticket resolution

IT Helpdesk Tier II- IaaS/MSP Technology/ Experience:

***2+ Years Experience working for a Managed Service Provider***

  • Microsoft Windows Server 2008, 2012
  • Virtualization: VMware and Hyper V Admin
  • Ticketing/ RMM: Kaseya and ConnectWise experience
  • Microsoft Active Directory
  • Experience with Microsoft Exchange, 2007, 2010, 2013
  • Windows 7, 8, 10
  • Microsoft Office 2010, 2013, 2016
  • Remote desktop technologies (Windows RDS, Citrix)
  • Background in security a major plus!

IT Helpdesk Tier II- IaaS/MSP-  Benefits: 

  • Salary: $55,000- $65,000
  • Health/Vision/Dental
  • 401K with Matching
  • PTO days & Holidays

Opportunity Location

Washington D.C

Proposed Salary


Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.

Tagged: #SB222

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Location: Washington D.C

Proposed Salary: $55,000-$65,000

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