IT Helpdesk Tier III – Senior Support Specialist (MSP)

Location: Dallas, TX / Salary: $80,000-$100,000

IT Helpdesk Tier III – Senior Support Specialist (MSP)

IT Helpdesk Tier III – Senior Support Specialist (MSP)

We are a Managed IT Service and Consulting company focused on providing solutions to the SMB market. We value work-life balance, innovation, employee development and collaboration. We have been ranked as a top 100 elite MSP and are undergoing extensive growth. In response to that growth, we are looking for a IT Helpdesk Tier III – Senior Support Specialist (MSP) to join our service desk team!

The IT Helpdesk Tier III – Senior Support Specialist (MSP) will be looked at as one of the most technical people on the team. This is primarily a support role serving as an escalation point on the service desk and assisting junior techs.

IT Helpdesk Tier III – Senior Support Specialist (MSP):

  • MUST HAVE 3+ YEARS OF EXPERIENCE WORKING FOR A MANAGED SERVICE PROVIDER
  • Must have 8+ years of IT experience
  • Direct support of Cloud Services, SaaS or IaaS applications or systems
  • Heavy exposure to VMware
  • Experience performing server migrations
  • Back-up and Data Recovery experience
  • Networking Skills (Cisco would be a huge plus)
  • Microsoft Active Directory and Group Policy management within a Server 2012 R2 and Windows 7/10 environment
  • Experience with a public cloud such as AWS or Azure highly desirable
  • Experience with a ticketing system like ConnectWise or Autotask

IT Helpdesk Tier III – Senior Support Specialist (MSP)Benefits:

  • Salary ranges from $80,000 – $100,000
  • 100% paid premium (medical, dental, vision)
  • 401k + company match
  • Tuition + certification reimbursements
  • Performance-based bonus plan
  • Career advancement opportunities
  • 3 weeks PTO

Opportunity Location

Dallas, TX

Proposed Salary

$80,000-$100,000

Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.

Tagged: #SB222

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Location: Dallas, TX

Proposed Salary: $80,000-$100,000

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