IT Senior Escalation Engineer-MSP

Location: Mc Lean, VA / Salary: $80,000 - $100,000

IT Senior Escalation Engineer-MSP

We are currently seeking an IT Senior Escalation Engineer-MSP to join our escalation team.

A qualified IT Senior Escalation Engineer-MSP should have a background in VMware and Windows support for multiple clients and environments. The IT Senior Escalation Engineer-MSP will primary be the “go-to” tech person on the Service Desk team handling the most complex tickets.

This is an opportunity to join a stable and organized MSP with a heavy focus on Cloud Services. We promote collaboration and encourage professional growth through certification reimbursements and bonus plans.

IT Senior Escalation Engineer-MSP Responsibilities/Requirements:

  • Ability to design, implement and troubleshoot modern networks, multi-site AD, Microsoft Exchange, multi-site WAN environments, on premise networks, virtualization environments, storage area networks, etc.
  • MUST HAVE 3+ YEARS OF EXPERIENCE WORKING FOR A MANAGED SERVICE PROVIDER AS AN ESCALATION POINT***
  • Experience serving as a tier 3+ escalation point on the service desk
  • Communicate with clients/ provide recommendations/ improvements
  • Experience with Cloud Technologies AWS, Azure, O365
  • Strong technical experience with Htper-V, Vmware, Cisco products, Windows Servers

IT Senior Escalation Engineer-MSP Benefits:

  • Salary: $80,000-$100,000
  • Health, Vision, Dental Insurance
  • 401k+ company match
  • PTO
  • Certification Reimbursements

 

Opportunity Location

Mc Lean, VA

Proposed Salary

$80,000 - $100,000

Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.

Tagged: #SB222

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Location: Mc Lean, VA

Proposed Salary: $80,000 - $100,000

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