IT Service Delivery Manager – Manager & Hands On (MSP)

Location: New York, NY / Salary: $130,000 - $140,000

IT Service Delivery Manager – Manager & Hands On (MSP)

IT Service Delivery Manager – Manager & Hands On (MSP)

We are seeking an IT Service Delivery Manager – Manager & Hands On (MSP) to improve, develop and supplement our technical staff. The position is mainly to implement the right IT processes/operations strategically across the organization, while also finding the team to remain hands-on. The specific duties of the IT Service Delivery Manager – Manager & Hands On (MSP) include formulating strategy, improving KPIs, procuring material and resources, and acting as an escalation point. This is a full-time opportunity with a full-time salary between $130K – $140K depending on experience.

IT Service Delivery Manager – Manager & Hands On (MSP) Responsibilities

  • Must have considerable experience managing and overseeing technical projects.
  • Proficiency in establishing, monitoring, reporting budgets, and overseeing expenditures.
  • Ability to work on problems of diverse scope and extremely complex in nature which may cross many functional areas.
  • Excellent communication (oral and written), judgment, interpersonal, and problem-solving skills.
  • Excellent client relationship-building skills.
  • Hands-on ability to think strategically and tactically.

IT Service Delivery Manager – Manager & Hands On (MSP) Qualifications:

  • Experience with Windows server infrastructure including demonstrable experience with  Active Directory, Windows Servers , Exchange, Office 365
  • Defining processes and operations for Service Delivery and Professional Services
  • Enforcing KPI’s/metrics/allocating resources
  • Specifically participate in the design, build and management of help desk implementations.
  • Prepares technical reports on the operation of systems and provides training in system use and access.
  • Works closely with other groups to coordinate plans and activities, including coordination of specific development projects.
  • Participates in the planning, implementation, and review processes for new Microsoft technologies
  • Strong communication and customer service skills.
  •  MSCA, MCSE, MCITP or CCNA is a plus.

IT Service Delivery Manager – Manager & Hands On (MSP) Benefits:

  • $130,000- $140,000
  • Health, Dental, Vision
  • Reimbursements for certifications and training
  • Generous PTO/Holidays
  • 401k + 3% match

Opportunity Location

New York, NY

Proposed Salary

$130,000 - $140,000

Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.

Tagged: #SB222

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Location: New York, NY

Proposed Salary: $130,000 - $140,000

Published: June 21, 2022

Job ID: BW6854

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