IT Service Desk Coordinator- MSP
We are currently seeking a IT Service Desk Coordinator- MSP.
The IT Service Desk Coordinator- MSP will be joining a well established Cloud/ Managed Service Provider who services SMB’s. You will be joining a MSP who invests back into their employees, providing clear career path advancements and fosters a family-like company culture making each day of work fun and exciting!
The IT Service Desk Coordinator- MSP should be an ambitious and organized problem solver with a proven track record working in a team environment to successfully direct challenging technology issues. The IT Service Desk Coordinator- MSP serves as the first point of contact to all clients and is responsible for handling incoming service requests. This includes documentation of client issues, asking for clarification when necessary, assigning service tickets, and coordinating multiple calendars daily.
One unique aspect of this opportunity is will lead to various internal opportunities including the path to management!
IT Service Desk Coordinator- MSP Requirements:
- Organized Problem Solver
- Experience directing challenging technology issues
- 1+ years previous Managed & Cloud Services Experience***
- Excellent interpersonal skills and naturally curious
- Experience using Connectwise a plus
- Answer incoming calls to the main and service desk phone lines
- Schedule and monitor service requests/project schedules
- Monitor and review client feedback/satisfaction
- Order, track, invoice and coordinate delivery of client equipment
- Assist with office management functions and projects
IT Service Desk Coordinator- MSP Benefits:
- Salary $35,000- $45,000 (dependent on experience)
- 100% covered medical, vision, dental – Blue Cross Blue Shield
- 401k + 3% match
- Team events as a company
$35,000 - $45,000
Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.
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