IT Service Desk Engineer – Escalated Support

Location: The Colony, TX / Salary: $50,000 - $60,000

IT Service Desk Engineer – Escalated Support

IT Service Desk Engineer – Escalated Support Overview:

We are a Veteran owned IT Managed Services Provider that has been providing high-level support to small to large sized businesses since 2009. We focus on providing Remote Network Monitoring, Managed Backup Solutions, Disaster Recovery and Archiving Solutions, Network Infrastructure, Security Assessments, and Virtualization. We are the one stop shop for any businesses IT needs.

Due to organic growth, we need to bring on an IT Service Desk Engineer – Escalated Support to work on a team of 10 other technicians and System Administrators. The IT Service Desk Engineer – Escalated Support will handle Tier 2 escalated tickets via ConnectWise and work alongside the Senior Engineers on project work. As a IT Service Desk Engineer – Escalated Support your responsibilities will include O365, Windows Server (AD/GPO), VMware administration, Azure, and supporting firewalls/switches/routers.

Previous MSP or CSP experienced required for the IT Service Desk Engineer – Escalated Support!

IT Service Desk Engineer – Escalated Support Requirements:

  • Windows Server and Workstation Operating Systems
  • Active Directory management and maintenance
  • Office365, Azure and other “cloud” solutions
  • VMWare, Hyper-V and other virtualization technologies
  • Previous ConnectWise experience

IT Service Desk Engineer – Escalated Support Salary + Benefits:

  • $50,000 – $60,000
  • Health, Dental, and Vision Insurance
  • 15 days PTO
  • 401(k) with 3% match
  • Certification Reimbursement

Opportunity Location

The Colony, TX

Proposed Salary

$50,000 - $60,000

Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.

Tagged: #MH333

Apply For This Opening

Location: The Colony, TX

Proposed Salary: $50,000 - $60,000

Apply For This Opening

Apply To Bowman Williams