We are a leading Managed Service Provider specializing in Cloud Computing, offering a wide range of IT solutions from basic PC support to advanced server solutions. Our expertise extends to hundreds of organizations across various industries, helping clients achieve their business goals by optimizing the performance and reducing the costs of their IT systems. Whether the issue is large or small, our team is dedicated to solving it with efficiency and expertise.

IT Support Engineer Tier 2 Position Overview:

We are seeking a highly-skilled Support Engineer with a strong drive and determination to support our growing client base. The ideal candidate will be a problem-solver with a proven track record of working effectively within a team, successfully addressing complex IT issues, and staying current with technical training. If you possess these qualities, this role could be a perfect fit for you.

IT Support Engineer Tier 2 Responsibilities:

  • Configure standard Office 365 and Exchange clients.
  • Install, configure, troubleshoot, and customize MS Office Suite applications according to customer preferences.
  • Understand and handle the installation, configuration, and testing of workstation hardware, including video cards, NICs, sound cards, hard drives, and mobile devices.
  • Configure file, print, and remote access services.
  • Perform administration tasks such as adding/removing users and groups, configuring file permissions, checking event logs, and managing backups.
  • Administer enterprise e-mail applications, including user and group management, configuring folder permissions, forwarding mail, and adding aliases.
  • Demonstrate experience with Windows desktop operating systems.
  • Understand and troubleshoot TCP/IP and Internet connectivity issues.
  • Work with routers and firewalls.
  • Have experience with Terminal Services & Citrix.
  • Possess a basic understanding of the relationship between switches, hubs, patch panels, etc.
  • Have a general understanding of DNS services.
  • Maintain basic working knowledge of Firewall Technologies such as SonicWALL and Meraki.

Salary: $65,000 – $85,000

Benefits:

  • Health Insurance
  • Simple IRA with 3% match
  • Company vehicles for onsite calls
  • Overtime opportunities when available
  • 15 paid days off plus 5 paid holidays
  • Bonuses when earned
  • Certification reimbursement
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