IT Support Tier 2 – MSP

We are a large National Managed Service Provider looking to add to our collaborative team! We have been around for 20+ years and have grown year over year for the past 5 years.

We currently have an opening for a IT Support Tier 2 – MSP. The IT Support Tier 2 – MSP will be responsible for level II technical support for clients. The IT Support Tier 2 – MSP will also have amble opportunities to work along side project engineers to grow their migration, configuration & deployment experience.

IT Support Tier 2 – MSP Responsibilities: 

  • Support, and troubleshoot servers, firewalls, routers, and switches.
  • Support, and troubleshoot VMware, HyperV, etc.
  • Work with, support, and troubleshoot the latest backup technologies (Datto, StoreageCraft, etc.)
  • Setup wireless networks
  • Handle a mixture of front-line tickets and escalated desktop support issues
  • Act as a Team Lead over the more junior Service Desk members; monitoring “trouble tickets”, keeping tabs on the support desk as a whole using dashboards and internal report

IT Support Tier 2 – MSP Requirements:

  • 2+ years working for a Managed Service Provider Required
  • Experience handling Tier II technical issues on the service desk
  • ConnectWise Automate experience required**
  • Thorough knowledge of Windows 7, 8 and 10, Microsoft Office & Office 365 applications (Outlook, Teams, Excel, etc.)
  • Experience with wireless networking, router/switch/firewall configurations
  • Intermediate- advanced understanding of Active Directory, Group Policy, etc
  • Server Virtualization (Hyper-V, VMware, etc)

IT Support Tier 2 – MSP Benefits:

  • Salary $70,000-$80,000
  • 100% healthcare coverage
  • Continued training opportunities & regular reviews
  • 401K + 5% company match
  • PTO
  • Opportunity to work with over 300 technologies
  • Family oriented, fun company culture
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