IT System & Project Engineer (MSP)

IT System & Project Engineer (MSP) Position Responsibilities:

• Take a lead role as the technical expert for all infrastructure-related outages, failures, and problems.
• Remain cognizant of customer service-level agreements, and strive to meet or exceed them on a regular basis.
• Coach Tier 2 and Tier 1 engineers on technical decision making and ticket curation.
• Advocate for each customer problem by digging into the issue, keeping their business at the forefront of your troubleshooting process.
• Participate in Incident Management by providing situational reports via ticket updates and/or customer-facing communications.
• Perform proactive and reactive Incident Response as a result of system or service anomalies.
• Provide top-notch technical support in your areas of subject matter expertise (storage, virtualization, Windows OS).
• Monitor and work with various systems management tools.
• Identify and drive opportunities to automate repeatable networking tasks including through creation and maintenance of scripts and tools.
• Quickly assess an issue and form an understanding of the root cause in unfamiliar technical environments and technologies.
• Commit to professional growth and development by maintaining and/or obtaining new industry specific certifications.

IT System & Project Engineer (MSP) Salary + Benefits:

• Health, Dental, and Vision Insurance
• PTO, Paid Holidays, and Floating Holidays
• 401(k) with company match
• Certification Reimbursement