IT System Support Technician (Tier 2) – MSP
We are seeking a highly skilled IT System Support Technician (Tier 2) – MSP to join our team. We have been ranked one of the top MSPs to work for year after year. We have been in business for more than 20 years and we are seeking great talent to be able to keep up with business needs. The IT System Support Technician (Tier 2) – MSP, will be supporting escalations and working on task given assigned to them. If you are ready to join a rapidly growing company and work along aside a collaborated team, we encourage you to keep reading…
The IT System Support Technician (Tier 2) – MSP will split their time between desktop support and server systems (email, light virtualization, etc. They will also be supporting senior engineers on projects/deployments. The IT System Support Technician (Tier 2) – MSP will be able to gain hands-on experience from senior engineers and can grow into a senior engineer within a given time.
IT System Support Technician (Tier 2) – MSP Do?:
- Support and experience working with Cloud products: (Office 365, OneDrive, Azure).
- Knowledge of Microsoft Windows Server Platforms.
- Support of disaster recovery solutions. (Datto)
- Configuring, Installing and Supporting routers, firewalls, switches & servers (VLAN, SonicWall)
- Knowledge of VMware/Hyper-V (creating new virtual machines, changing resource allocations, etc.)
- Experience configuring VoIP systems.
Personality Traits:
- Accepts Responsibility – Willing and able to bear high levels of responsibility: making decisions, being accountable.
- Openness – Communicates honestly, openly, and consistently. Shares information appropriately and Involves the customer in solving problems.
- Positive Attitude – Encourages a positive rather than negative viewpoint
IT System Support Technician (Tier 2) – MSP Salary Benefits:
- Salary: $65,000-$80,000
- 401k+ company match
- Certification reimbursement
- Quick advancement opportunities
- Health Coverage (Health, Vision, Dental)
