IT Technician Level 2 / Technical Alignment Manager:

Since 2002, we have been providing Managed IT Services with a mission to empower businesses by harnessing the full potential of technology, particularly through a Microsoft-first philosophy that simplifies processes and drives meaningful change. We work with clients who share a passion for IT, spanning industries such as non-profit, government, manufacturing, and more. What sets us apart is our commitment to cultivating a culture that thrives, encourages learning, and personal/professional growth. We offer unlimited certification reimbursement with salary increases for each passed certification, full health benefits, 401(k) with a company match, life insurance, and more!

Our current opening is for an IT Technician Level 2 / Technical Alignment Manager. You will play a crucial role in ensuring the alignment of clients’ IT environments with company standards. This position involves conducting regular technical reviews, assessing risks, and fostering proactive service to reduce reactive tickets. The IT Technician Level 2 / Technical Alignment Manager works closely with Virtual CIOs (vCIOs) to maintain best practices, implement standards, and align technology strategies with clients’ business needs.

The IT Technician Level 2 / Technical Alignment Manager position requires MSP experience.

IT Technician Level 2 / Technical Alignment Manager Key Responsibilities:

  • Conduct regular onsite visits for technology alignment and technical assessments.
  • Maintain and develop technical standards and best practices for client environments.
  • Identify and communicate technical risks to the vCIO.
  • Build and sustain technical relationships with clients, ensuring alignment with established standards.
  • Document and update all technical information to ensure consistency and knowledge sharing across the team.
  • Support the ROC (Service Desk) & Projects team 25% of the time as needed

IT Technician Level 2 / Technical Alignment Manager Qualifications and Technical Experience:

  • M365 Suite
  • RMM tools (ConnectWise, Kaseya, Ninja, etc)
  • Adobe apps
  • Azure Entra ID
  • Active Directory, Group Policy, and Windows Server
  • Networking familiarity: Meraki switches, Unify, Cisco APs (preferred but different manufacturer experience will also align)
  • Knowledge of IT infrastructure, hardware, and software solutions
  • Ability to collaborate effectively with vCIOs, clients, and internal teams.
  • Strong written and verbal communication skills
  • Detail-oriented with excellent documentation abilities
  • Process-driven, motivated, and capable of process improvement

IT Technician Level 2 / Technical Alignment Manager Benefits:

  • Health, Dental, Vision, and Life Insurance
  • 401(k) with company match
  • Unlimited certification reimbursement with salary increase with each new certification
  • Ongoing paid training
  • PTO + Paid Holidays
  • Laptop and Cellphone Reimbursement
  • Employee Assistance Programs
  • Multiple Growth Plans