IT Tier II Helpdesk Support- Field/MSP

Location: Aurora, IL / Salary: $55,000 - $65,000

IT Tier II Helpdesk Support- Field/MSP

Join one of the fastest growing Cloud Service Providers in Aurora, IL!

We are in need of a IT Tier II Helpdesk Support- Field/MSP to handle escalations on the service desk, as well as occasional project work (virtual/cloud/email migrations).
The engineer will be responsible for handling: workstations, network configurations/troubleshooting (primarily SonicWall/Cisco products), as well as all SMB Microsoft tech i.e. AD, GPOs, Exchange, O365, etc.

1+ years working for a Managed Services Provider (multiple clients concurrently) is a requirement.

IT Tier II Helpdesk Support- Field/MSP Responsibilities:

  • Provide support for Office 365, administration and migrations
  • Support Microsoft Windows server technologies.
  • Administer and support Active Directory, DNS & Microsoft Exchange replication.
  • VMware, experienced in management of ESX virtual hosts
  • Provide Tier 2+ desktop and application support, including new user setups, line of business application support, and hosted application support.
  • Produce, maintains and update technical documentation.
  • Azure experience a plus

IT Tier II Helpdesk Support- Field/MSP Benefits:

  • Salary $55,000-$65,000
  • 3 weeks PTO + 9 holidays
  • quarterly team outings
  • Medical/Dental/Vision insurance


Opportunity Location

Aurora, IL

Proposed Salary

$55,000 - $65,000

Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.

Tagged: #SB222

Apply For This Opening

Location: Aurora, IL

Proposed Salary: $55,000 - $65,000

Apply For This Opening

Apply To Bowman Williams