Junior System Administrator (Ticket Crusher) – MSP

Do you have experience working with Windows and MAC? If so, we encourage you to apply to be one of our dual-threat technicians working for a growing Managed Service Provider. The Junior System Administrator (Ticket Crusher) – MSP will be in a customer-facing role, helping drive the company’s operations efforts. The Junior System Administrator (Ticket Crusher) – MSP will not only come with experience working in a Windows environment but also have the fundamental knowledge of Apple systems support. The Junior System Administrator (Ticket Crusher) – MSP will understand and can work with Apple MDM deployments such as File Wave or JAMF. The Junior System Administrator (Ticket Crusher) – MSP should be self-motivated with the ability to work in a fast-moving environment.

Junior System Administrator (Ticket Crusher) – MSP Responsibilities: 

  • Provide remote support to end-users at multiple customer sites, including: Install, configuring, and troubleshooting Windows OS and Microsoft Office applications
  • Experience supporting password resets in Active Directory, Office 365, etc.
  • Perform administrative tasks in Office 365 (i.e. creating users, distro lists, forwarding rules, etc.)
  • Troubleshoot network connectivity issues
  • Being the first point of defense and trying to resolve the issues before escalating the issue
  • Some experience or knowledge on how to configure and troubleshoot Cisco Meraki firewalls and wireless access points is a plus
  • Configure and troubleshoot point-to-site VPN connections
  • Act as liaison between customer and 3rd party vendors (i.e. internet service providers, line-of-business software vendors, etc.)

Junior System Administrator (Ticket Crusher) – MSP Salary & Benefits:

  • $55k – $65k
  • Health/Dental/Vision
  • PTO/Sick/Holiday
  • 401(k)