Level 1 Support Engineer (MSP)
Are you passionate about providing top-notch technical support and helping customers with their IT needs? Our IT company is a leading IT services vendor specializing in infrastructure solutions for companies of all sizes and industries worldwide. With a core focus on security, helpdesk, managed network, cloud, phones, internet, and colocation services, we have been delivering dynamic and market-leading offerings since 2007. Join our team and become a key player in delivering exceptional IT support to our diverse range of clients across eight different countries. We are currently seeking a Level 1 Support Engineer (MSP) to join our team.
Level 1 Support Engineer (MSP) Duties:
- Experience with administration of M365 and M365 product suite
- Proficiency in Active Directory administration, implementation, and troubleshooting of Group Policy and AD topologies
- Provide end-user technical support, hardware installation, and infrastructure replacement at customer location
- Familiarity with ConnectWise and IT Glue
- Escalate technical issues to tier 2 and tier 3 support technicians as necessary
- Troubleshoot basic connectivity problems and possess a good understanding of networking services such as DNS and DHCP
- Perform workstation imaging and handle virus/malware removal.
Level 1 Support Engineer (MSP) Salary / Benefits:
- Salary: $45k-$50k
- 60% company-paid medical coverage
- Certification Reimbursement Training Program
- 100% coverage of vision and dental plan
- (3) weeks paid time off per year/(9) paid holidays with Telework holidays
- 401k with company match
